:root{color-scheme:light;--ink:#17243a;--muted:#6d7889;--line:#dfe6f1;--blue:#195bda;--bg:#f6f8fc;--card:#fff}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 Inter,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}a{color:inherit;text-decoration:none}
.brand{display:flex;gap:6px;align-items:center;font-size:21px;letter-spacing:-.6px;font-weight:650}.brand strong{color:var(--blue)}.brand-dot{height:19px;width:19px;margin-right:8px;border-radius:6px;background:var(--blue)}
.eyebrow{font-size:11px;font-weight:800;letter-spacing:.14em;color:#6482ae}.muted{color:var(--muted)}.topbar{background:#fff;border-bottom:1px solid var(--line);padding:16px 34px;display:flex;justify-content:space-between;align-items:center}
.layout{display:grid;grid-template-columns:220px 1fr;min-height:calc(100vh - 76px)}.sidebar{border-right:1px solid var(--line);padding:32px 18px;background:#fff}.sidebar a{display:block;border-radius:8px;padding:12px;font-weight:550;margin:5px 0}.sidebar a:hover,.sidebar a.active{background:#ebf1ff;color:var(--blue)}
.sidebar-note{font-size:12px;color:var(--muted);padding:12px}.content{padding:35px;max-width:1320px;width:100%;margin:auto}.content h1{margin:4px 0;font-size:30px}.title-row{display:flex;align-items:center;justify-content:space-between;gap:20px}
.badge{padding:8px 12px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap}.warn{color:#89540b;background:#fff2d6}
.cards{display:grid;grid-template-columns:repeat(5,minmax(110px,1fr));gap:14px;margin:26px 0}.card,.panel,.login-card{background:var(--card);border:1px solid var(--line);border-radius:14px;box-shadow:0 8px 25px #2f4e8610}
.card{padding:18px}.card span{display:block;color:var(--muted);font-size:13px}.card strong{display:block;font-size:32px;margin-top:10px}.panel{padding:24px;margin:18px 0}.panel h2{margin:0 0 12px;font-size:18px}
table{width:100%;border-collapse:collapse;text-align:left}td,th{padding:10px;border-bottom:1px solid var(--line)}th{font-size:12px;color:var(--muted)}.table-scroll{overflow:auto}
button{border:0;border-radius:9px;background:var(--blue);color:#fff;padding:12px 17px;font-weight:650;cursor:pointer}button.outline{background:#fff;border:1px solid var(--line);color:var(--ink)}
.login-layout{display:grid;place-items:center;min-height:100vh;padding:20px}.login-card{padding:38px;max-width:430px;width:100%}.login-card h1{font-size:32px;letter-spacing:-1px;margin:20px 0 0}
.login-card label{display:block;margin-top:16px;font-weight:600;font-size:13px}.login-card input:not([type=hidden]){display:block;width:100%;border:1px solid #c9d5e7;padding:12px 13px;border-radius:8px;margin-top:7px;font:inherit}.login-card button{width:100%;margin-top:24px}
.alert{background:#fff1f1;color:#b32424;border-radius:8px;padding:12px}.footnote{color:var(--muted);font-size:12px;margin-top:26px}
@media(max-width:950px){.cards{grid-template-columns:repeat(2,1fr)}.layout{display:flex;flex-direction:column}.sidebar{display:flex;gap:8px;overflow-x:auto;white-space:nowrap;padding:9px 14px;border-right:0;border-bottom:1px solid var(--line)}.sidebar a{flex-shrink:0;font-size:13px}.sidebar .eyebrow,.sidebar-note{display:none}.content{padding:20px}.title-row{align-items:flex-start;flex-direction:column}}@media(max-width:500px){.cards{grid-template-columns:1fr 1fr}.topbar{padding:14px}.content h1{font-size:25px}}

/* Milestone 4A — shared app shell and accessible forms */
.topbar-right{display:flex;align-items:center;gap:15px}
.menu-soon{display:block;padding:9px 12px;color:#96a2b3;font-size:13px}
.profile-card{padding:20px 0;border-bottom:1px solid var(--line)}
.profile-card:last-child{border-bottom:0}
.profile-heading{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.profile-heading h3{margin:0;font-size:19px}
.badge.success{background:#e7f8ee;color:#17623b}
.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px;align-items:end}
.form-grid label{display:block;font-weight:600;font-size:13px}
.form-grid input,.form-grid select,.inline-controls input,.inline-controls select{
width:100%;border:1px solid #c9d5e7;border-radius:8px;padding:10px;
font:inherit;background:#fff;color:var(--ink);margin-top:6px}
.form-grid>button{grid-column:1/-1;justify-self:start}
.form-grid.compact{margin-top:15px}
.inline-controls{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:6px 0}
.inline-controls input,.inline-controls select{max-width:180px}
button.small{padding:9px 12px;font-size:12px}
.sidebar>a:focus-visible,.topbar button:focus-visible,button:focus-visible{outline:3px solid #7eacee;outline-offset:2px}
.sidebar{min-width:220px}
.sidebar .eyebrow{margin:16px 12px 6px}
.panel p{max-width:80ch}
@media(max-width:950px){
.sidebar{min-width:0;display:flex;align-items:center}
.sidebar .eyebrow{display:none}.sidebar .menu-soon{display:none}
.profile-card{padding:15px 0}
}
@media(max-width:640px){
.form-grid{grid-template-columns:1fr}
.topbar-right .badge{display:none}
.topbar{gap:12px}
}

fieldset.day-picker{grid-column:1/-1;border:1px solid var(--line);border-radius:9px;padding:12px}
.day-picker label{display:inline-flex;align-items:center;gap:5px;margin:5px 13px 5px 0}
.day-picker input{width:auto!important;margin:0!important}
.form-grid textarea{width:100%;padding:10px;border:1px solid #c9d5e7;border-radius:8px;font:inherit}
details>summary{font-weight:700;cursor:pointer;padding:9px 0;color:#195bda}
details[open]{margin-top:14px}

/* M4D call-centre pages */
.filter-bar{display:flex;align-items:end;gap:12px;flex-wrap:wrap;margin:12px 0 22px}
.filter-bar input,.filter-bar select{background:white;border:1px solid #c9d5e7;border-radius:8px;padding:10px;font:inherit;min-width:130px}
.call-meta{display:flex;flex-wrap:wrap;gap:14px;margin:12px 0 20px;color:var(--muted)}
.chat-turn{padding:14px 18px;border-left:3px solid #bacbeb;background:#f8fbff;border-radius:6px;margin-bottom:12px;white-space:pre-wrap;overflow-wrap:anywhere}
.chat-turn.agent{border-left-color:#2f67c0}
.chat-turn.caller{border-left-color:#21a07b}
.chat-turn b{display:block;font-size:12px;letter-spacing:.06em;text-transform:uppercase;margin-bottom:6px}
.call-layout{display:grid;grid-template-columns:minmax(0,2fr) minmax(250px,1fr);gap:16px}
.call-layout .panel{margin:0 0 16px}
.call-timer{font-variant-numeric:tabular-nums}
.live-controls{display:flex;gap:10px;flex-wrap:wrap;margin:14px 0}
.live-controls button:disabled{cursor:not-allowed;opacity:.5}
.live-card{border:1px solid var(--line);padding:18px;border-radius:12px;margin-bottom:14px}
.live-card h3{margin:0 0 8px}
audio{width:100%;max-width:530px}
textarea{font:inherit}
textarea.review-note{display:block;width:100%;padding:12px;border:1px solid #c9d5e7;border-radius:8px;min-height:90px}
.alert.info{background:#eff5ff;color:#23456c}
@media(max-width:900px){.call-layout{grid-template-columns:1fr}}

.transcript-preview{margin-top:14px;padding:12px 14px;border-radius:10px;background:#f4f8fe}
.transcript-preview h4{margin:0 0 8px;font-size:13px}
.transcript-line{padding:8px 0;margin:0;border-bottom:1px solid #dfebf8;font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere}
.transcript-line:last-child{border-bottom:0}

/* M4E AI Agent Studio, responsive accessible editorial fields. */
.studio-form{display:grid;gap:14px}
.studio-form>label,.studio-form .form-grid>label{display:block;font-weight:600;font-size:13px}
.studio-form input:not([type="checkbox"]),.studio-form textarea,.studio-form select,
.studio-form .form-grid input,.studio-form .form-grid select{
  display:block;width:100%;max-width:100%;font:inherit;padding:11px;
  color:var(--ink);background:#fff;border:1px solid #c9d5e7;border-radius:8px;margin-top:6px;
}
.studio-form textarea{resize:vertical;min-height:90px;line-height:1.55}
.studio-form>button{justify-self:start}
.knowledge-select{border:1px solid var(--line);border-radius:9px;padding:14px;max-height:300px;overflow-y:auto}
.knowledge-select legend{font-weight:650;padding:0 8px}
.knowledge-choice{display:flex;align-items:center;gap:12px;padding:9px 2px;border-bottom:1px solid var(--line)}
.knowledge-choice input{flex:none}
.knowledge-choice:last-child{border-bottom:0}
.release-entry{border-bottom:1px solid var(--line);padding:12px 0}
.release-entry:last-child{border-bottom:0}
.release-entry p{margin:6px 0}
.document-text{font:inherit;white-space:pre-wrap;overflow-wrap:anywhere;max-height:70vh;overflow:auto;line-height:1.6}
.knowledge-snippet{white-space:pre-wrap;overflow-wrap:anywhere}
.studio-form select,.studio-form input,.studio-form textarea{min-width:0}
@media(max-width:650px){.studio-form .form-grid{grid-template-columns:1fr}}

.dialer-keypad{display:grid;grid-template-columns:repeat(3,minmax(0,80px));justify-content:start;gap:8px;margin:14px 0;padding:12px;border:1px solid var(--line);border-radius:10px}
.dialer-keypad legend{font-weight:650}
.dialer-keypad button{min-height:44px;font-size:17px}
.dialer-keypad:disabled button{opacity:.45;cursor:not-allowed}
@media(max-width:480px){.dialer-keypad{grid-template-columns:repeat(3,minmax(0,1fr))}}

/* M4H report sections: accessible, no third-party chart/dashboard scripts. */
.report-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:14px 0 20px}
.report-metrics>div{border:1px solid var(--line);border-radius:12px;padding:15px;background:#fafcff;min-width:0}
.report-metrics span{display:block;font-size:12px;color:var(--muted)}
.report-metrics strong{font-size:28px;display:block;margin-top:6px;font-variant-numeric:tabular-nums}
.report-links,.quick-links{display:flex;flex-wrap:wrap;gap:12px;margin:14px 0}
.report-links a,.quick-links a{padding:10px 13px;background:#eef4ff;border-radius:8px;color:#184c9b;font-weight:600}
.report-links a[aria-current="page"]{background:#1e57ad;color:white}
.report-bars{display:grid;gap:9px;margin:18px 0}
.report-bar-row{display:grid;grid-template-columns:96px minmax(0,1fr) 55px;align-items:center;gap:10px;font-size:12px}
.report-bar-track{height:14px;border-radius:8px;background:#e5ebf3;overflow:hidden;display:flex}
.report-bar-fill{height:100%;background:#3875c9}
.report-bar-fill.outbound{background:#24a37f}
.report-alert{display:flex;gap:14px;justify-content:space-between;align-items:center;padding:13px 4px;border-bottom:1px solid var(--line)}
.report-alert:last-child{border-bottom:0}
.report-alert strong{font-variant-numeric:tabular-nums}
.report-legend{display:flex;gap:16px;font-size:12px;color:var(--muted);flex-wrap:wrap}
.report-legend b{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:5px;background:#3875c9}
.report-legend b.outbound{background:#24a37f}
.report-brief{line-height:1.6;color:var(--muted)}
.report-detail-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}
.report-detail-grid .panel{margin:0}
.report-detail-grid table{font-variant-numeric:tabular-nums}
.report-data small{display:block;color:var(--muted)}
@media(max-width:840px){.report-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.report-detail-grid{grid-template-columns:1fr}}
@media(max-width:480px){.report-metrics strong{font-size:23px}.report-bar-row{grid-template-columns:72px minmax(0,1fr) 38px;gap:6px;font-size:11px}}